RAFIF Customer Care

Shipping Policy

Simple. Secure. Delivered with Care. At Rafif, we believe your shopping experience should be as smooth after checkout as it is while choosing your products. Every order is carefully prepared, securely packed, and handed over to our trusted delivery partners.

01. Order Processing

Once your order is confirmed, our team carefully prepares your items for dispatch.

  • Orders are normally processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a shipping confirmation once your order has been dispatched.

02. Delivery Times

We aim to deliver your order as quickly and safely as possible.

Domestic Orders 2–5 business days
Remote Areas 4–7 business days
International Orders 7–15 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, customs clearance, or other circumstances beyond our control.

03. Shipping Charges

Shipping charges are calculated according to your delivery location, order size, weight, and selected delivery service.

The applicable shipping cost will be clearly displayed at checkout before your order is confirmed.

Free shipping promotions, when available, will be subject to the terms and conditions of the individual promotion.

04. Track Your Order

Once your order leaves our facility, you may receive a tracking number by email, SMS, WhatsApp, or through your customer account, depending on the available service.

Tracking information may take some time to become active after your shipment has been collected by the courier.

05. International Shipping

We proudly serve customers beyond our domestic market where international shipping is available.

Please note that international shipments may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

Unless specifically stated at checkout, these charges are the responsibility of the customer.

06. Delivery Address

Please make sure your delivery address, phone number, and other contact details are correct before completing your purchase.

We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

If a parcel is returned because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

07. Delays & Unexpected Circumstances

Although we work with trusted courier partners, occasional delays can occur due to circumstances outside our control, including:

  • Severe weather
  • Public holidays
  • Customs clearance
  • Courier disruptions
  • Remote-area delivery
  • Unexpected logistical conditions

We appreciate your patience and will always do our best to assist you when a delay occurs.

08. Damaged Packages

Your order is carefully packed before dispatch.

If your package arrives visibly damaged, please take clear photographs of the package and product and contact our customer support team as soon as possible.

Our team will review the situation and work with you toward the best possible resolution.

We recommend keeping clear photographs of the package and product available when reporting a damaged shipment.

09. Lost Shipments

If your tracking information indicates that your shipment has been delayed or appears to be lost, please contact us with your order number and tracking details.

We will coordinate with the delivery partner and assist you throughout the process.

10. A Better Delivery Experience

From the moment you place your order until it reaches your door, our goal is to provide a reliable and premium experience.

We carefully pack. We securely ship. You enjoy.

Need Help With Your Order?

If you have a question about your order, delivery status or shipping information, our team is here to help.

Contact Us