Privacy Policy

1. Information We Collect

When you use the RAFIF website or place an order, we may collect information that is necessary to process your purchase and provide customer support.

This may include:

• Your name.
• Contact number.
• Email address.
• Delivery address.
• Order and product information.
• Payment-related transaction information.
• Messages or information you provide when contacting us.

2. How We Use Your Information

Information collected through our website may be used to:

• Process and confirm your orders.
• Arrange delivery of your purchases.
• Provide order and delivery updates.
• Respond to customer service enquiries.
• Improve our products, services and website experience.
• Prevent misuse, suspicious activity or fraud.
• Communicate important information about your order or account.

3. Order Information

When you place an order, we require certain information to prepare, process and deliver your purchase.

Please ensure that the information you provide during checkout is complete and accurate. Incorrect contact or delivery details may cause delays in order processing or delivery.

4. Payment Information

Payment options available to you will be displayed during checkout.

Where third-party payment providers are used, payment information may be processed directly by those service providers according to their own privacy and security practices.

RAFIF may receive transaction-related information required to confirm or manage your order.

5. Delivery & Courier Services

To deliver your order, relevant information may be shared with courier or delivery service providers.

This may include your name, contact number, delivery address and other information reasonably required to complete the delivery.

6. Customer Support

When you contact RAFIF regarding an order, product. or another enquiry, we may keep relevant communication details to help us respond to and resolve your request.

7. Website & Technical Information

When you browse the website, certain technical information may be collected automatically.

This may include information such as:

• Browser or device type.
• Pages visited on the website.
• Approximate visit time and browsing activity.
• General technical information related to website access.

This information may help us understand how the website is used and improve performance and customer experience.

8. Cookies

Our website may use cookies or similar technologies to support important website functions and improve your shopping experience.

Cookies may be used for purposes such as:

• Remembering items added to your cart.
• Maintaining website sessions.
• Remembering certain website preferences.
• Understanding website traffic and usage.
• Improving website functionality.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

9. Marketing Communications

Where customers choose to receive promotional communication, RAFIF may send information about new arrivals, special offers, collections or store updates.

Customers may request to stop receiving promotional communications at any time through the available unsubscribe option or by contacting us.

Important transactional messages relating to an existing order may still be sent where necessary.

10. Sharing Your Information

RAFIF does not intend to sell personal customer information.

Information may be shared with trusted service providers where reasonably necessary for store operations, including:

• Courier and delivery providers.
• Payment service providers.
• Website hosting or technical service providers.
• Customer service or communication tools.
• Other service providers supporting store operations.

Such providers may have access only to information required to perform the relevant service.

11. Information Security

We aim to use reasonable measures to protect customer information against unauthorised access, loss, misuse or disclosure.

However, no website, online system or electronic transmission can be guaranteed to be completely secure.

12. Data Retention

Customer information may be retained for as long as reasonably necessary to process orders, provide support, maintain transaction records, resolve disputes and meet operational or legal requirements.

Information that is no longer required may be deleted, anonymised or otherwise handled according to applicable business procedures.

13. Your Information

If you believe that personal information provided to RAFIF is incorrect or needs to be updated, you may contact our support team.

Depending on the nature of the request and applicable requirements, we may ask for information needed to verify the request.

14. Third-Party Links

The RAFIF website may occasionally contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites. Customers should review the relevant privacy policies before providing personal information to external services.

15. Children’s Privacy

RAFIF sells clothing for children, but purchases and website transactions should be completed by a parent, guardian or other responsible adult.

Our website is not intended to knowingly collect unnecessary personal information directly from children.

16. Changes to This Privacy Policy

RAFIF may update this Privacy Policy from time to time to reflect changes in our website, services, technology or business procedures.

Any updated version will be published on this page. We recommend reviewing the Privacy Policy periodically for the latest information.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact our customer support team.