Frequently Asked Questions

Please check the available size options and any sizing information provided on the product page before placing your order.

As children can vary in height and build, we recommend choosing the size based on your child’s current measurements rather than age alone wherever measurements are available.

We make every effort to display colours as accurately as possible. However, slight differences may occur because of photography, lighting and individual screen settings.

Products and sizes available for purchase will normally appear as available on the product page. Popular styles and sizes may sell out quickly.

Simply select your preferred product and size, add it to your cart and continue to checkout.

Enter your contact and delivery details carefully and complete the checkout process to submit your order.

Once your order has been submitted successfully, you may receive confirmation through the contact information provided during checkout.

If you need to change a size, item, address or other order detail, please contact us as soon as possible.

We will try to assist where possible, but changes may not be possible once an order has already been processed or dispatched.

Cancellation requests should be submitted as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.

Orders are generally processed within 1–2 business days.

After dispatch, delivery typically takes around 3–7 business days, depending on location and courier service availability.

Applicable shipping charges will be displayed during checkout before your order is confirmed.

Once your parcel has been dispatched, tracking or delivery information may be shared through your provided contact details where available.

Occasional delays may happen because of courier operations, weather conditions, holidays, sales periods or unusually high order volumes.

If your order has passed the expected delivery period, please contact our support team with your order details.

Eligible items may be requested for a size exchange within 7 days of delivery, subject to stock availability and our exchange conditions.

Eligible items should be:

• Unworn and unused.
• Unwashed and unaltered.
• Returned with original tags attached.
• In their original condition and packaging.

Please contact us as soon as possible with your order details and clear photographs of the item and issue.

Do not wash, wear or alter the item before contacting our team.

Courier charges may apply when an exchange is requested because of size preference, change of mind or another customer-side reason.

If the issue is caused by an incorrect or defective item supplied by RAFIF, the matter will be handled accordingly after review.

Available payment options will be shown during checkout. Please select the payment method most convenient for you from the options provided.

We aim to handle customer and order information responsibly. Please ensure that you enter your details only through the official RAFIF website and checkout pages.